TruExperience is a DevOps platform.

Delivered as a service from the GCDO cloud, TruExperience ascertains the service availability and performance impact on individual end user activities – from multiple perspectives.

The TruExperience platform enables quick activation to address your organization’s specific requirements and use cases. TruSensors can be deployed in minutes and assist operations by reporting critical data with API integrations implemented in hours.

TruExperience platform components include:

 

TruFlowTM

IT Process Workflow Engine

TruFlow is a highly configurable workflow engine that leverages vendor-published APIs for event remediation and system-to-system integrations (helpdesk, CRM, etc.). The simple lowcode structure and workflow process automation improves your ability to act on data.

TruFlow automates mundane, repetitive, and time-consuming tasks, so you can devote more time to your Operational Services Automation initiatives – and reduce the time to market for new revenue streams.

Key benefits:

• Quicker IT service delivery and time saved through automation

• Repeatable and auditable runbook processes

TruFlow is also available as a standalone platform.

Learn more

TruSensorsTM

Virtual and Physical Collectors

TruSensors are virtual and physical collectors, which gather real-time intelligence from your IT infrastructure. These sensors capture all of the underlying elements impacting your agents’ and customers’ experience, no matter the method of connectivity.

For ease of administration, TruSensors support policy-based configuration from the GCDO cloud, no matter the form factor.

Key benefits:

• Real-time assessments of the end user’s technical journey from various perspectives

• Actionable data ensuring delivery of digital services to end users

TruPortalTM

Specialized Visualizations

TruPortal delivers single pane-of-glass visibility into information gathered from across your IT ecosystem. Custom visualizations for executives and engineers can be rapidly configured and deployed.

Key benefits:

• Dashboard integration with service assurance systems such as ServiceNow, Solar Winds and Micro Focus

• Top 10 view configurations and tailored KPI displays

 

TruServicesTM

DevOps Service Design Framework

TruServices provides service activation and on-going service creation. Our agile service methodology for DevOps leverages best-in-class technologies, accelerates your digital initiatives, and future-proofs your underlying technology and services to deliver long-term value to your end users.

Key benefits:

• Collaborative, automated approach drives instant value from existing technology
investments

• Optimizes cost, reduces risk and improves IT infrastructure performance without business disruption

Learn more about TruServices

TruPortalTM

Specialized Visualizations

TruPortal delivers single pane-of-glass visibility into information gathered from across your IT ecosystem. Custom visualizations for executives and engineers can be rapidly configured and deployed.

Key benefits:

• Dashboard integration with service assurance systems such as ServiceNow, Solar Winds and Micro Focus

• Top 10 view configurations and tailored KPI displays

 

TruServicesTM

DevOps Service Design Framework

TruServices provides service activation and on-going service creation. Our agile service methodology for DevOps leverages best-in-class technologies, accelerates your digital initiatives, and future-proofs your underlying technology and services to deliver long-term value to your end users.

Key benefits:

• Collaborative, automated approach drives instant value from existing technology
investments

• Optimizes cost, reduces risk and improves IT infrastructure performance without business disruption

Learn more about TruServices

TruCommunicatorTM

Customer Communications in Real-Time

TruCommunicator is a purpose-built comms utility supporting “always on” availability, survey customization, v-cards, and automated IVR and SMS workflows. It provides a method for time sensitive two-way interactions leveraging SMS and IVR channels.

Creation of a simple communication method for timely data exchanges across communities of interest requires a platform that operates at scale and can leverage disparate API data sets with zero-touch administration.

Key benefits:

• Short, targeted communication operating at the lowest common level of technology

• Outstanding operational outcomes

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